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MediaSmart Server Software Upgrade Coming December

HP has an update to their announcement which they made back in May regarding upgrade software for existing EX470/475/485/487 customers, to bring your MediaSmart servers to the latest version:

Back in May, we announced a plan to allow current MediaSmart Server customers to upgrade to the most current software version beginning this Fall.  Below are additional details on the plans to deliver these upgrades.

HP recently announced the new EX490/495 MediaSmart Servers.  These Servers provide our latest software capabilities including an enhanced video converter, greater Mac Support including bare metal recovery, and a simplified user interface.  It is this software version (3.0) that will be made available to existing EX470/475/485/487 customers.  Note that these software upgrades are optional and will be available as a new installation DVD as opposed to a software download.

We are currently proceeding down the path of a server recovery solution that will not only upgrade your software to the 3.0 version, but also preserve the data in your shared folders.  This approach is preferable to a factory reset that would otherwise require customers to manually offload and restore all server files that the customer wants to preserve.  However, the server recovery approach requires additional testing cycles to validate the approach and the resulting data integrity.  We expect the upgrade DVDs will be available to order through hp.com beginning in December, 2009.  Note that if testing shows the server recovery solution to be problematic, our plan is to change the upgrade process to a factory reset.

As previously communicated, there will be certain limitations of this software upgrade depending on your product.  For example, customers using the Photo Webshare feature in the EX470/475 products will lose this feature if they choose to upgrade (although we expect existing Webshare album photos will be moved into the Photos shared folder).  In addition, customers who have not upgraded their DRAM in the EX470/475 products will likely experience sluggish behavior or limited functionality running certain aspects of the latest 3.0 software.  Finally, the 3.0 software will not be made available for the LX195 model.

The final cost of the upgrade DVD is pending, but is expected to be in the US$25 range.

We thank everyone for their continued support of the MediaSmart Server family of products.

Great news, especially the added feature of preserving data in the shared folders. December going to be a great time for MediaSmart owners and at $25 its not going to break the bank either.

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  1. Michiel says:

    Interesting. Does anyone know if it would it be possible to switch’s languages? Because the HP Mediasmart is not available in the Netherlands I use a HP Mediasmart imported from Germany. I would like to switch my German WHS languages to English if that is possible 🙂
    And an other question: Would HP send DVD’s to the Netherlands anyway?

  2. TheBeagle says:

    Good Morning Everyone,
    Now that we are a full week into the month of December, does anyone have an update on the availability of the HP 3.0 software upgrade for those of us that purchased an ex485 MediaSmart Server? I would very much like to purchase the new upgrade, but there hasn’t been much mention of this matter since it was originally announced. If anyone has some valid update information on the upgrade, please let me/us know. Thanks. TheBeagle

  3. Scott says:

    The mediasmart tech guy I just talked to said they were informed that it would probably be the end of the month before the software was released. He actually recommended that I give them a call back in early January to see if they have any more details. I hope he is wrong.

    I also believe he said that it will be a factory reset, I can’t promise that because I am intending to do a factory reset when the software comes in anyway, so that particular information wasn’t really relevant to me.

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