By Philip Churchill on March 16th, 2010
Upgrading An Old HP MediaSmart to the 3.0 Software
If you would like a helping hand in upgrading your EX47x or EX48x to the latest 3.0 software (which you can have delivered on CD/DVD), then website “Using Windows Home Server” has video tutorials for you.
As an example the 3 part video takes you through upgrading the EX485 on a Friday night to the 3.0 software, which is available to view here.
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HP 485EX 3.0 upgrade. I would love to actually DO IT!!!
1) I called HP customer service at 800-474-6836 (the number on my order status page). After 15 minutes hold I was asked all my information on my order placed on 25 Feb.
2) They transferred me to someone after waiting on hold for 10 minutes and I gave my info again. They told me to call 800-892-6608
3) I called 800-892-6608. After 15 minutes hold I was asked all my information on my order placed on 25 Feb.
4) They transferred me to someone after waiting on hold for 5 minutes and I gave my info again. They told me to call 888-999-4747.
5) I called 888-999-4747, number 2, THEN number 5. After 15 minutes hold I was asked all my information on my order placed on 25 Feb.
6) They transferred me to someone after waiting on hold for 5 minutes and I didn’t have to give info again as person stayed on line with me.
7) There was no status update other than the 8 Mar delivery date was wrong and I should have been called with a new one, though they had no new one.
8) They suggested I call 800-474-6836!!!!!!!!!!!! (my first number 90 minutes ago), but ask for MediaSmart….
At combined round robin time at multiples of the cost of the disk, I just don’t know how they prosper. I’ll be very appreciative IF I get the disk some day, but I want those hours back in my life….