How to get Technical Support
With Windows Home Server only being available as an OEM product, you will not get the two free support requests that come with most of Microsoft’s retail boxed products. So what can you do if you have a problem and are really stuck? Well, you can call on the help of the WHS community. Two places to start are ours and Microsoft’s WHS forums (using search first, in case your question has already been answered). If this doesn’t help, you can always search our site (located in the right hand pane) or use our advanced search feature. Finally you could go to the big guys – at a price.
Microsoft will charge you $79** (£46)** but only if you have one of the following:
- Software Assurance Agreement*
- Professional Contract*
- TechNet Subscription
- MSDN Subscription
- MSPP (Microsoft Partner Program)
* These two in the UK only.
** To get the rate for your country click on the page that opens and change the country setting from the top left of the page, this will store a cookie on your machine then re-click on the link above “$79”.
It seems that without one of these, you cannot pay Microsoft for support, although the Microsoft Partner Program is free to join.
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